At Innova Educational Services (hereinafter, “the Company,” “we,” “us,” or “our”), a registered trade name (DBA) operated by Sigma Nova Investments LLC, we value and respect your privacy. This Privacy Policy describes how we collect, use, protect, and share your personal information when you visit our website https://innovaevaluations.org/ and use our client portal InnovaCentral (https://services.innovaevaluations.org/login) (collectively, the “Platform”).

By using our Platform and engaging our services, you consent to the data collection and use practices described in this policy.

1. Information We Collect

To provide our educational consulting and credential evaluation assistance services, we need to collect certain types of information:

1.1. Personally Identifiable Information (PII)

When registering on InnovaCentral or communicating with us, we may request direct personal information, which includes, but is not limited to:

• Full name.
• Email address.
• Phone number.
• Mailing and shipping address.

1.2. Academic and Professional Information (Sensitive Data)

Given the nature of our services, we collect documents strictly necessary for the evaluation and translation processes, such as:

• Diplomas, degrees, and certifications.
• Certified records or academic transcripts.
• Résumés and professional references.
• Any other supporting documentation issued by international educational institutions.

1.3. Financial and Billing Information

To process payments for our services, we collect billing information. We do not store full credit or debit card numbers on our servers; all transactions are processed through secure, encrypted third-party payment gateways that comply with the Payment Card Industry Data Security Standard (PCI-DSS).

1.4. Technical and Navigational Information

When you visit our website, we automatically collect certain information about your device and your interaction with the Platform, such as your IP address, browser type, operating system, pages visited, and the date/time of access.

2. Use of Information

We use the collected information exclusively for the following operational and business purposes:

• Provision of Services: To process your requests, manage your InnovaCentral profile, coordinate translations, and facilitate the submission of documents to associated evaluation agencies (affiliated with NACES or AICE).
• Communications: To send you updates on the status of your process, respond to your inquiries, send invoices, and provide technical support.
• Logistics: To coordinate the physical shipment of reports and documents through courier providers (e.g., UPS or similar).
• Continuous Improvement: To analyze the use of our Platform and optimize the user experience.
• Legal Compliance: To comply with our legal, accounting, and tax obligations under the laws of the State of Florida and federal regulations.

3. Sharing and Disclosure of Data

Sigma Nova Investments LLC does not sell, rent, or trade your personal information to third parties. We only share your information under the following strictly necessary circumstances:

• Credential Evaluation Agencies: We share your academic documentation with consulting firms or evaluation agencies affiliated with NACES or AICE confidentially, with the sole purpose of completing the contracted service.
• Third-Party Service Providers: We may share data with third parties that assist us in operating our business, such as Customer Relationship Management (CRM) platforms, accounting software, web hosting providers, and postal logistics companies, always under strict confidentiality agreements.
• Legal Requirements: We will disclose your information if required by law, a court order, or a government request, or if we believe in good faith that such disclosure is necessary to protect our rights, your safety, or the safety of others, or to investigate cases of document fraud.

4. Data Security

We implement commercially reasonable administrative, technical, and physical security measures to protect your personal information and academic history against unauthorized access, alteration, disclosure, or destruction. This includes the use of encryption protocols (Secure Socket Layer – SSL) on our website and InnovaCentral. However, no method of transmission over the Internet or electronic storage is 100% secure, and therefore we cannot guarantee absolute security.

5. Document and Information Retention

We will retain your personal information and digital copies of your academic documents only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, provide the contracted service, resolve disputes, and comply with our internal policies and applicable legal obligations.

6. Use of Cookies and Tracking Technologies

Our website uses “cookies” and similar tracking technologies to enhance navigation, remember your InnovaCentral login preferences, and collect statistical data. You can configure your browser to reject all cookies or to notify you when a cookie is sent. However, if you do not accept cookies, you may not be able to use some features of our Platform.

7. Children’s Privacy (COPPA)

Our services and the Platform are directed exclusively to individuals over the age of 18. We do not knowingly collect personally identifiable information from minors without the verifiable consent of their parents or legal guardians. If we determine that we have inadvertently collected data from a minor, we will take the necessary steps to delete that information from our records.

8. User Data Rights

Depending on your jurisdiction, you have the right to:

• Request access to the personal information we hold about you.
• Request the correction of any inaccurate data in your InnovaCentral profile.
• Request the deletion of your personal data, subject to legal exceptions where we must maintain records for compliance purposes.

To exercise any of these rights, please submit a formal written request to our contact email address.

9. Modifications to the Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our operational practices or legal regulations. Any changes will become effective immediately upon posting on the website, with the date of the last update indicated at the top of the document.

10. Contact Information

If you have questions, concerns, or complaints regarding this Privacy Policy or our data handling practices, please contact us through the following channels:

Sigma Nova Investments LLC / Innova Educational Services

Address: 2500 NW 107th Ave, Ste 304, Doral, FL 33172

Email: [email protected]

Phone: (305) 490-1565